Helpful information

FAQs & How It Works

A clear guide to planning your booking, from the first conversation to the day of your occasion.

How it works

Thoughtful planning, clearly explained.

Tell us about your occasion, preferred date, guest numbers and the style of service you have in mind.

We discuss your ideas, food preferences, dietary requirements and the practical details of your booking.

You receive a clear proposal shaped around your menu, service level and occasion.

Once the proposal is approved, your date is secured with the agreed deposit.

We prepare and deliver your chosen experience with care, precision and attentive service.

FAQs

How does it work?

View our five-step process above, from your first enquiry through to delivery on the day.

Do you require a deposit?

Approved bookings are secured with a deposit, confirmed in your proposal.

What is your cancellation policy?

Cancellation terms vary by event size and date. Clear terms are provided before confirmation.

Can you support dietary requirements?

Yes. Please include allergies, intolerances and preferences in the enquiry form.

How do you manage allergens?

Allergen information is reviewed during consultation and highlighted in the final proposal.

Which areas do you cover?

We primarily serve Birmingham and towns across the wider West Midlands. Travel outside the area is considered by request.

What is the minimum guest number?

Private dining is best suited to 6-20 guests. Other services are reviewed case by case.

Do you cater weddings?

Yes. Wedding and celebration catering is available by request and may require additional experienced event staff.

Can menus be customised?

Yes. Menus are shaped around your occasion, preferences and dietary requirements.